Hotel software Switzerland — comparison

Rooms, the accommodation rate and visitor taxes in one.

Swiss specifics

What is different in Switzerland

Hotel software

The Swiss market imposes requirements that an international solution usually lacks — it is built for other legal systems. Buy from abroad and you notice at the year-end close, in the VAT filing or with the first payroll declaration. These are the points that decide in this category:

VAT 3.8 % accommodationOvernight stays fall under the special rate of 3.8 %, catering under the standard rate. One invoice has to separate the two correctly — done by hand this goes wrong regularly.
Visitor taxesVisitor taxes are not taxable if they are invoiced to the guest separately and labelled as such. The settlement with the municipality needs covering too.
Hospitality collective agreementThe national collective agreement for hospitality governs working hours, supplements and minimum wages. Rostering and payroll have to know it, not merely count hours.
Data locationSwiss data centres are not a legal requirement, but often a procurement criterion – especially for personal data and public-sector contracts.
Ten-year retentionThe Swiss Code of Obligations requires ten years of audit-proof retention – including readability. Clarify what happens to your data after you cancel.
Export and exitBefore signing up, check what an export looks like (entries, documents, master data). A solution without a usable export is a one-way street.

Criterion	From Austria, visitor tax and reportingDetails	eHESTA and visitor tax automatedDetails	Being discontinued in 2027Details
Hotel reporting duties
Accommodation statistics (eHESTA)	not researched	✓	not researched
Visitor tax	✓	✓	not researched
Cost & onboarding
List priceas stated by the vendor	on request	on request	purchase price only
Pricing model	not researched	not researched	Licence
Deployment	Cloud + Desktop/Server	Cloud	Desktop/Server
Payroll, VAT & law
Data location	not researched	not researched	not researched
Scope & extensions
Open API	✓	✓	✓
Mobile app	✓	not researched	not researched
Collaboration & vendor
Languages	not researched	DE · FR · EN	not researched
Vendor	CASABLANCA hotelsoftware	ARHON CONCEPT AG	iTworks GmbH
Headquarters	Schönwies	Kriens LU	Spreitenbach AG
Vendor website	open ↗	open ↗	open ↗