Helpdesk software Switzerland — ticketing systems compared
Everyone has tickets — the decision turns on what takes load off support.
Swiss specifics
| Criterion | Published prices — but from AustriaDetails | ERP heavyweight, strongest payrollDetails | Knowledge base and IT inventoryDetails | On Microsoft Power Platform, price tied to the M365 planDetails |
|---|---|---|---|---|
| What takes load off support | ||||
| Knowledge base | not researched | not researched | ✓ | not researched |
| Customer portal | not researched | ✓ | not researched | not researched |
| Cost & onboarding | ||||
| List priceas stated by the vendorbars: 0 to CHF 240 | CHF 48–240 | via partner only | on request | on request |
| Pricing model | Subscription or licence | via partner | not researched | not researched |
| Deployment | Cloud + Desktop/Server | Cloud + Desktop/Server | not researched | Cloud |
| Payroll, VAT & law | ||||
| Data location | not researched | Switzerland | not researched | not researched |
| Scope & extensions | ||||
| Open API | not researched | ✓ | not researched | not researched |
| Collaboration & vendor | ||||
| Languages | DE · EN | DE · FR · IT · EN | DE | DE · EN |
| Vendor | Irmler IT-Solutions | Abacus Research AG | highsystem ag | Nexpert AG |
| Headquarters | Austria | Wittenbach SG | Wallisellen ZH | Zürich |
| Vendor website | open ↗ | open ↗ | open ↗ | open ↗ |